Frequently Asked Questions
Everything you need to know about Autel Robotics products and services.
What is the typical shipping timeframe for Autel drones?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days depending on your location.
Do Autel Robotics products come with a warranty?
Yes, all new Autel Robotics products come with a limited 1-year warranty that covers manufacturing defects and hardware failures under normal use.
What is your return policy for opened items?
We offer a 30-day return policy. Items must be in original packaging; however, opened items may be subject to a restocking fee if they are not defective.
How can I update the firmware on my EVO series drone?
Firmware updates can be completed through the Autel Explorer app. Connect your mobile device to the remote controller and follow the on-screen prompts when an update is detected.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Where can I find technical support if I experience a flight issue?
You can reach our technical support team via live chat on our website, by emailing [email protected], or by calling our toll-free service line.